Scale Logic, Inc.

1-855-440-4678

Promise Maintenance Support Contracts

SLI offers a flexible fixed price solution that can reduce you Promise hardware maintenance spending by 40-60%. Our OEM-certified technicians have decades of knowledge for all Promise product lines. We offer unbiased hardware support to keep maintenance costs low. We offer you a single point of contact should you have other needs within your IT infrastructure.

Refresh from your old Promise

December 31, 2015 will be our official END OF SERVICE date for several Promise products.

This EOS applies to the following models: G3G16-FC4SA, G3G16-FC4DA, G3G16D-JBD/S, G3G24-FC4SA, G3G24-FC4DA, and G3G24-JBD/S. If you currently have this legacy product, we urge you to contact your Scale Logic representative to learn about the discounts, trade-in and special offers we can extend to you.

Some of our special offers include:

  • A next generation storage option that is scalable and affordably priced
  • 12 Bay FC Single or Dual Controller RAID with JBOD Expansion
  • 16 Bay FC Single or Dual Controller RAID with JBOD Expansion
  • 24 Bay FC Single or Dual Controller RAID with JBOD Expansion
  • Recycling of your old unit upon refresh is included.

Scale Logic is still committed to your current contract period and will honor all contracts through the contract term, even if they extend past the December 31, 2015 deadline.

Promise EOS Announcement

To learn more about your hardware refresh options and other Scale Logic products please contact your regional Sales Director.

Standard Support Levels

SLI IT Hardware Maintenance provides both on-site response and phone support options.

  • Monday - Friday 8:00 a.m.-5:00 p.m. - 4-hour response
  • Monday - Friday 8:00 a.m.-5:00 p.m. - NBD on-site response
  • 1 year Advance Parts Replacement Support for most RAIDS
  • 1 year Advance Parts Replacement Support for Drives, Servers, Switches, HBAs

Terms and Conditions

SLI Certified means that our parts and equipment have passed a rigorous, nine-step process that includes testing according to the manufacturer's specifications and configuration to meet your organization's requirements.