Post OEM Warranty Support

Customized extended warranty programs

Our goal is to save our customers time and money in dealing with the expensive prospect of extending maintenance contracts for enterprise and mid-tier storage and networking equipment.

We don’t raise support prices as the hardware ages. Our prices typically drop over the years as parts become more readily available. We offer on-site spares, 24x7 phone support, and on-site service globally. We not only support the hardware, but also offer full SW support for EMC, Isilon, Hitachi, Avamar, Data Domain, NetApp.

  • Customized programs with 30-70% savings
  • FREE expert level health checks
  • 24 x 7 x 365 response options
  • On-site response and phone support
  • On-site field engineers domestic and international
  • Next business day parts replacement
  • Custom spare kits
  • OS support and updates
  • Parts testing to manufacturer’s specifications
  • Response center support backed by Level 3 OEM trained engineers

Manufacturers supported: Dell/EMC, Isilon, Data Domain, Avamar, NetApp, Hitachi, Brocade, Cisco, QLogic, HPE, IBM, Rorke Data

We provide expert level support contracts to Fortune 500 customers on the highest level of storage hardware, servers, and network infrastructures as a 3rd party independent support company and we have determined and partnered with the best technicians in each of these specialized fields over our many years in the business. For storage we support products from EMC, Data Domain, Avamar, NetApp, HDS, IBM, Isilon, HP and others with the highest level Certified SE’s in their specific fields.

Standard Support Levels

SLI IT Hardware Maintenance provides both on-site response and phone support.

  • Monday - Friday 8:00 a.m.-5:00 p.m. - 4-hour response
  • 24 x 7 x 4hr. mission critical production - 365 days a year - 15 min response time average.
  • On-site field engineers domestic and international

Stock parts when you need them

SLI Real-Time Spares Management is the perfect maintenance solution for organizations that have technicians on site but require a comprehensive parts inventory on-premise to meet uptime requirements. Our automated parts replenishment program uses an online portal and state-of-the-art barcode technology to monitor inventory, track when supply runs low, and ship the parts immediately.

Program Benefits

  • Eliminate exorbitant OEM support fees - spend funds more strategically
  • Short-term bridge support during refresh migration
  • Stretch ROI and extend life cycle during POC -save 50-70% on support fees
  • Break the OEM’s strategy for a forced refresh

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We can save you money and extend your ROI.