Please be specific in the subject to help us serve you better. Be sure to include error message and other details in description.
Example Subjects: "Two failed 4TB drives on Genesis RX2" "Unable to mount HyperFS volume on Mac."
"Just wanted to praise one of your technicians for helping Clemson Athletics with our Hyperdrive this past week. I had accidentally upgraded our macOS which caused all sorts of problems but Joey was able to quickly identify the potential issues and walk us through the steps we needed. He even offered to help via TeamViewer (which was a huge help to me because I am a PC guy). His professionalism, availability and willingness to help certainly has not gone unnoticed. We are extremely appreciative of his help and we look forward to working with Scale Logic in the future."
"Not only do I want to thank you for your support in this, I also want to point out how helpful the tech staff was and how great Don was. HE worked with us during the day and when we ran into issues early Saturday, it was him that got that call and helped us as well. I want you to know and I would like this passed up the chain to let those know how satisfied I was with the service and the results."